Advantages of Marketing & Recruiting Inclusively: Tools to Increase Diversity in What We Do 

Jeremy Davis
FirstBank Mortgage
Rick Humphrey
New American Funding
Kristin Messerli
Miguel Vega
First Community Mortgage

Diversity & Inclusion Panel

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Jeremy Davis' Bio

Director of Mortgage 

FirstBank Mortgage

Kristin Messerli is the founder of Cultural Outreach and a nationally renowned speaker on adapting to cultural shifts. Her mission is to increase upward mobility in young and underserved markets by bridging the gap between consumers and businesses. CEO’s hire her to modernize their corporate strategy, and marketing teams seek her social media content and financial education materials to better connect with first-time homebuyers.


Kristin has spoken at over 100 conferences, including the Mortgage Bankers Association, the American Bar Association, and Harvard Business School. For four years, she has partnered with National MI to deliver modern leadership to the mortgage industry with sponsored content at Kristin is also the Managing Editor of Mortgage Women Magazine and sits on MBA’s Diversity and Inclusion Committee. In 2018, she won NAWRB’s women’s influencer award and has been accepted to the 2019 Freddie Mac Vendor Academy Program.

Diversity & Inclusion Panel

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Rick Humphrey's Bio


New American Funding 


Toumie Parrot (TOO-mee PA-ruht) is currently a Customer Account Manager for the Tennessee Housing Development Agency (THDA), the state’s housing finance agency. As a Customer Account Manager, Toumie is primarily first contact liaison for the participating lenders in Middle Tennessee. Her support for lenders includes recruiting new lender participants, training new and existing lender personnel on the agency’s programs, supporting their partnerships with the real estate community, providing marketing support both internally and externally for THDA and industry initiatives, homebuyer workshops and other outreach activities.


A University of Tennessee (Knoxville) graduate, Toumie began working early in her career in private banking at SunTrust which included portfolio management, underwriting and customer service. Toumie’s time at SunTrust sparked her interest in helping prospective homeowners realize the American Dream of homeownership and led her to THDA. For the past 6 years she has supported the Middle Tennessee mortgage and real estate communities, and has played an important role in the increased participation in THDA programs, as well as supporting her agency counterparts in East and West Tennessee.


Toumie is active with the Tennessee Mortgage Bankers Association (TNMBA), the Nashville Mortgage Bankers Association (NMBA), National Association of Hispanic Real Estate Professionals (NAHREP), National Association of Real Estate Brokers (NAREB) and The National Association of Gay and Lesbian Real Estate Professionals (NAGLREP). Toumie has made it her mission to help spearhead the founding of an Asian mortgage and real estate professional organization in TN. When not working, she raises funds and awareness for meaningful causes through Cocktails and Causes, a group she founded. She also fosters rescue dogs and provides social media marketing for dog rescues to raise awareness and funds. Finding home resources to meet the needs for both the two- and four-legged is definitely her calling.

Diversity & Inclusion Panel

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Kristen Messerli's Bio

Vice President of Mortgage Sales


Kristin Messerli is a leading strategist and keynote speaker on the NextGen homebuyer experience, and she is passionate about amplifying the voice of today’s consumers. As the VP of Mortgage Sales at Social Survey, Kristin works with hundreds of lenders to collect and analyze customer voice to build brand, generate referrals and improve customer experience.


Prior to Social Survey, Kristin founded a marketing consulting firm, Cultural Outreach, with the mission to help financial institutions bridge the gap in connecting with today’s consumers. She sold her company in 2020 after consulting for over 50 financial institutions and fintech startups. Kristin has spoken at hundreds of conferences including the Mortgage Bankers Association, Digital Mortgage, and Harvard Business School, and she has surveyed thousands of NextGen homebuyers. Kristin produced and co-authored the 2020 NextGen Homebuyer Report and is a regular contributor for HousingWire.

Diversity & Inclusion Panel

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Miguel Vega's Bio

Chief Diversity Officer | SVP of Multicultural Lending

First Community Mortgage

Miguel Vega is First Community Mortgage’s Chief Diversity Officer, Senior Vice President of Business Development and Community Outreach. He leads the company’s planning and execution of Multi-Cultural and Affordable Lending Strategies. Miguel joined FCM in 2016 as Associate Vice President of Business Development, focusing on the Hispanic market. Under his direction, First Community Mortgage won the Mortgage Bankers Association National Diversity and Inclusion Residential Leadership Award for Market Outreach Strategies. 


Miguel is a Marketing graduate of California State University – Los Angeles. He has also earned degrees and certifications in Business and Marketing Strategy from Cornell University in NY, and Economics and International Trade from ITAM and ITESM in Mexico. Miguel’s past positions include Trade Commissioner of Mexico and Director of Business Development for the Trade and Investment Office of Mexico in Los Angeles, responsible for the California, Arizona, Utah and Nevada Region. Corporate Category Manager for the Top Consumer Electronics Retail Chain in Southern California and Arizona; and Vice President of Business Development of Electronic Express, the Top Regional Consumer Electronics Retailer in Middle Tennessee and Alabama. 


Miguel has an active role with community outreach and strategic partnership projects. He is a founding member of the National Association of Hispanic Real Estate Professionals (NAHREP) in Nashville where he serves as 2019-2020 Chapter President. He is a member of the Mortgage Bankers Association’s National Advisory Council on Affordable Homeownership, the THDA Housing Industry Advisory Board, and The Housing Fund of Tennessee Board of Directors. Also serves as Director of Strategic Alliances of the Tennessee Latin American Chamber of Commerce and an officer of the Rutherford County Habitat for Humanity.


Miguel is a keynote speaker of the National Hispanic Corporate Council, a frequent lecturer at MTSU on topics regarding US Hispanic Market trends, leadership and organizational innovation, and mentor for high school seniors in the Tennessee Achieves Program.

Diversity & Inclusion Panel


Darryl Ward's Bio

Affordable Lending Manager

Freddie Mac


Darryl Ward resides in his hometown of Birmingham, Alabama. He has spent 28 years in the Mortgage Banking industry, with 16 years in loan origination and splitting the other 12 years between community development and CRA management.  Mr. Ward is an Accredited Mortgage Professional (AMP), specializing in assisting those who are first-time homebuyers, people with low to moderate income, and buyers in underserved communities. 


Darryl has been married to Sharon for 29 years.  They have two sons, Myles and Marcus, and just became empty nesters.  Mr. Ward has also served in the Marine Corps and coached youth baseball and basketball.  When Mr. Ward is not serving others needs in the mortgage industry, he loves traveling.